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At Retailvrstoreol, we are committed to providing you with fresh, high-quality floral arrangements. We want you to be completely satisfied with your purchase.
We guarantee that all floral arrangements will arrive fresh and in excellent condition. If your flowers arrive damaged or in poor condition, please contact us within 24 hours of delivery, and we will work with you to resolve the issue.
Due to the perishable nature of our products, returns are handled on a case-by-case basis. We may offer a replacement, credit, or refund in the following circumstances:
To initiate a return or report an issue:
If a refund is approved, it will be processed to the original payment method within 5-10 business days. Refunds are issued for the product cost only and do not include shipping charges unless the error was on our part.
Custom arrangements created specifically for your event may have different return policies. Please discuss return terms with us before placing your order for custom work.
The following items are generally not eligible for return:
We may offer exchanges for products of equal or greater value, subject to availability. Exchange requests must be made within 24 hours of delivery.
If you have questions about our return policy or need to initiate a return, please contact us:
Email: info@retailvrstoreol.world
Phone: +13236664391
Address: 4738 Hollywood Blvd, Los Angeles, CA 90027, United States